35%
INCREASE IN SALES
HIGH
ENGAGEMENT
RECEIVED
We embarked on a comprehensive research endeavor to understand the intricate needs of Bitwise employees regarding their intranet system. Through extensive user interviews and observations spanning various departments and experience levels, we gained profound insights into the challenges they faced and the improvements they desired.
Challenge
Amidst COVID-19’s remote work surge, Bitwise sought to revamp its outdated intranet, crucial for boosting employee engagement and productivity.
Our Approach
We wanted to streamline data access hubs by designing an intranet portal for employees to seek internal company updates, access various relevant portals and interact with other employees.
Solution
To modernize Bitwise’s intranet with centralized updates, collaboration tools, and customizable features, ensuring seamless cross-platform usability.
Bitwise’s intranet could have been more user friendly
Key findings from our research revealed a unanimous call for an intranet system that prioritized ease of use and functionality. Employees expressed their feedback for a more intuitive and customisable intranet system. They emphasized the importance of a robust search feature that could efficiently retrieve information across the platform. Additionally, there was a strong desire for seamless integration with other organizational portals and engaging features to enhance user engagement and productivity.
Redesign focussed on addressing employee concerns
Armed with these insights, we meticulously crafted a roadmap for the redesign of the intranet portal, focusing on must-have features that would address the identified pain points. These features included notifications for important updates, an enhanced search function with advanced filters, integration with frequently used apps, a dynamic homepage reflecting real-time organizational developments, and customizable themes to personalize the user experience. Upon implementation, the impact of the redesigned intranet portal was profound.
Ticketing system improved communication and enhanced workflow
The introduction of a ticketing system streamlined issue resolution, allowing employees to report problems promptly and facilitating faster resolution. Improved communication and collaboration among teams were observed, leading to enhanced workflow efficiency and productivity gains. Furthermore, HR teams benefited from centralized processes, such as automated leave update reminders, which streamlined administrative tasks.
CAMPAIGN SUCCESS
In conclusion, the success of the intranet redesign project underscored our agency’s commitment to delivering tailored and impactful solutions. By leveraging user insights and implementing innovative features, we exceeded expectations, solidifying our position as trusted partners in enhancing digital experiences for our clients and their stakeholders.
